FAQ

Frequently Asked Questions

1. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer payment options through PayPal and Shopify Payments.

2. How long does shipping take?

Shipping times vary depending on your location. Generally, we strive to process and ship orders within 1-2 business days. Once shipped, domestic orders usually arrive within 3-7 business days. International orders may take longer, typically 7-14 business days. Please note that these are estimates and actual delivery times may vary.

3. Do you offer free shipping?

Yes, we offer free shipping on orders over a certain amount. The minimum order value for free shipping is $50 for domestic orders. International orders do not qualify for free shipping.

4. Can I track my order?

Absolutely! Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

5. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 30 days of receiving it for a full refund or exchange. Please note that the item must be unused, in its original packaging, and in resellable condition. Visit our Returns page for more information.

6. How can I contact customer support?

Our customer support team is here to assist you. You can reach us by email at support@babyandtoys.us or by phone at (609) 905 4128. Our customer support hours are Monday to Friday, 9 am to 5 pm (EST).

7. Do you offer gift wrapping services?

Yes, we offer gift wrapping for select products. During the checkout process, you will have the option to add gift wrapping to your order for a small additional fee.

8. Are your products safe for babies and children?

Yes, all our products undergo rigorous safety testing and comply with industry standards. We prioritize the safety of our customers, especially babies and children, and only offer products that meet strict safety requirements.

9. Do you ship internationally?

Yes, we ship to select international destinations. Shipping fees and delivery times may vary depending on the location. During the checkout process, you can enter your address to see if international shipping is available to your country.